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Although some people use
hardware lock devices without ever encountering problems, not everyone is so
lucky. SafeKey International has collected letters from companies and
individuals who have experienced hardware lock problems directly and wanted
to share their stories with us.
In a perfect world, no
one would ever have to worry about their hardware lock device causing
problems. (Hey, we're working on it. :) But as these hardware lock stories
show, sometimes dongles do cause problems. And when they do, it can really
affect your business.
If you've never had any
problems with your hardware lock device, you might want to consider these
lock stories as a whisper of warning. The problems these stories describe
might never happen to you, and we hope they never do. But we also hope these
stories help prepare you for what could
happen, so you'll be ready if ever a lock disaster does strike.
And if you have a
hardware lock story of your own to tell, write
us a letter, fax us or email us at sales@safe-key.com and we'll be happy to
add your story to the growing list of testimonies on these pages.
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I work for a sheet metal manufacturing company in Canada and
we use a CAD/CAM software which requires a hardware protection dongle. We
recently had a break-in and lost our dongle in the process. The CAD
software company charged us an arm and a leg for a replacement - even
though we gave them a copy of the police report. Prior to that, our
previous software also used a dongle and refused to work after a while for
no apparent reason. Although they replaced it for free, we had several days
of down-time at significant cost.
A.O. - Canada
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I am very satisfied with your program, it has saved us a
lot of problems when our company location burned down and the original keys
was in a bank deposit!
B.D. - Denmark
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We are currently looking at purchasing a software
package from France
that uses a certain brand of dongle. Their replacement policy is such that
if one of the dongles breaks, they won't give you a new one even if you
ship back the old broken one. They require you to purchase a NEW copy of
the program and the shipping time from France is not guaranteed to be
quick. Seeing as how each of their dongles is a single user license, this
policy of theirs is too restrictive to be practical.
M.H. - United States
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We are looking for a company to permanently delete
hardware key "dongle" based protection on some software we wrote
many years ago. The batteries in the keys are failing and we can't get
replacement keys as they are not being made anymore.
C.D. - Florida
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I am currently working as a civil engineer in a steel
design company. We are using two computer programs that have hardlocks on
it. There is some kind of a conflict between the hardlocks themselves. If
there is one, you can not use the other.
A.P. - United States
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I have a customer who currently has a cad/cam
application which runs with an old version hardware lock. He nees to move
the application to a new Pentium Pro200 and the lock doesn't support the
faster timings for the Pro200. He wants to stay with the older version of
the Software so the only solution is the have the hardware lock removed. I
have been in touch with the software vendor and they will not support the
older version with the new key that supports the Pro200's.
R.M. - South Carolina
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In the demo package that we received from a software
company, I experienced trouble with my printer function because of the parallel
port key, but the software people don't seem to care. Their attitude is
that we should dedicate one comuter solely to the software, and we will not
have trouble with printing functions called by other programs. This is not
an acceptable answer, since all of our computers are heavily used for a
variety of functions.
J.T. - United States
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Your product sounds just like what I need. I have a desk
top unit in my home office which runs some engineering software which is
locked with a dongle. I have to travel into the field (other states, etc)
extensively. Where I use my notebook computer. I've been moving the dongle
back and forth between the computers as I come and go. The dongle is
getting worn out and so am I. I have to unhook my printer, install or
remove the dongle, and I am very worried about losing the dongle out in the
field or worse yet showing up on a project and forgetting to bring the
dongle with me. That could really be a disaster.
J.W. - United States
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I have various software with various hardware locks. I
am a contractor working in a unsecured office and have lost one of these
before. These are my own software that I personally purchased. Can you help
me so I can still run my software and lock up my Keys?
J.R. - United States
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My firm has several licensed copies of a specific
software. With people taking keys home often, I'm worried about a key
getting lost or damaged. Not to mention programs no longer working due to
conflict from stacked dongles. We've already damaged a key by plugging an
external tape backup into it.
C.H. - United States
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Thank you sooooo much for the dongle "fix"!!!
It seems to be working for now as I've been rendering, creating material,
lights and cameras. Animations are running well now with no hang-ups, so
far. Last night I messed around with it for about 7 hours and everything
went smooth. What a fantastic treat after being without it for almost 3 1/2
years. Knowing Autocad inside out, I've run out of things to learn with
that. Now I can plunge back into 3DViz thanks to you!
M.N. - United States
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